Terms & Conditions
Welcome to GooseQue and our website and shop at www.gooseque.com. These Terms and Conditions together with our other policies tell you information about us and the terms (“Terms”) on which we sell any of our GooseQue products and merchandise (“Products”) through our website to you.
These Terms will apply to any contract between us for the sale of Products to you (“Contract”). Please read these Terms carefully and make sure that you understand them, before ordering any Products from us. By ordering any of our Products, you agree to be bound by these Terms and the terms contained within and the other documents expressly referred herein.
- ABOUT US
- We are GooseQue of Dragutina Golika 16, 10000 Zagreb, Croatia (“GooseQue”, “we”, “us”, or “our”).
- We operate the website www.gooseque.com (our “website”).
- To contact us, please email contact@gooseque.com, or write to us at the above address.
- These Terms were last updated on Monday, 4th of March, 2024.
- The following also apply to these Terms and form an integral part of these Terms:
- Our Privacy Policy,
- Our Cookie Policy, and
- Our Shiping and Returns Policy.
- OUR PRODUCTS
- The images of the Products on our website are for illustrative purposes only. Although we have made every effort to display the colors and details accurately, we cannot guarantee that your computer’s display of the colors and details accurately reflect the Products. Your Products may vary slightly from those images.
- All Products shown on our website are subject to availability. We will inform you by email as soon as possible if the Product you have ordered is not available and we will not process your Order if made.
- ELIGIBILITY
- You may only purchase Products from our website if you are at least 18 years old.
- We intend to rely upon these Terms in relation to the Contract between you and us.
- We only accept responsibility for our statements and representations on our website and not for any statements made by third parties.
- Nothing in these Terms affects your statutory rights. Those rights include your right to receive products which match their description, are of satisfactory quality and are reasonably fit for purpose.
- INTELLECTUAL PROPERTY
- All Content included on the website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of GooseQue, our affiliates or other relevant third parties. By continuing to use the website you acknowledge that such material is protected by applicable national and International intellectual property and other relevant laws.
- You may not reproduce, copy, distribute, store or in any other fashion re-use material from the website unless otherwise indicated on the Website or unless given express written permission to do so by GooseQue.
- HOW THE CONTRACT IS FORMED
- The Contract is subject to these Terms to the exclusion of all other terms and conditions (including any terms and conditions you purport to apply in any Contract).
- A Contract shall not be effective until we have issued written acknowledgement and acceptance of such Contract (notwithstanding any earlier confirmation of receipt).
- We may in our sole discretion decline any order placed by you.
- No change or modification of the Contract shall be allowed after acceptance by us unless accepted in writing by us.
- If there is any conflict between the prices indicated online and our acknowledgement of the Contract, then the latter shall take precedence.
- PRODUCTS DESCRIPTIONS AND PRICES
- We do our best to ensure that the information about our products is accurate and up to date. However, we do not guarantee that there will be no errors in the description and/or pricing of the Products, or that Products will always be available if you wish to place an Order to purchase them.
- We reserve the right to modify the information about Products displayed on our website, including as regards prices, description and availability. However, such changes will not affect Orders for which you have already received an Order Receipt email.
- The price of a Product does not include delivery charges. Our delivery charges are as quoted on our website from time to time. To check relevant delivery charges, please refer to our checkout page.
- WHEN ORDERS ARE NOT ACCEPTED
- While we do our best to always accept Orders, we could however refuse an Order in certain cases, for example if: you provide us with incomplete, incorrect or fraudulent information regarding your identity, age, payment details, billing information, shipping address; we discover that there was an error on our website relating to the Products you ordered, for example as regards the price or description displayed the Products you ordered are unfortunately out of stock or no longer available;
- If we cannot accept your Order we will contact you by email as soon as possible but in any case no later than 30 days from the date of your Order.
- If we cannot accept your Order because the Products are no longer available, or because of an error in the price and/or other information on our website , we will refund you any money you may have already been charged for such Products.
- CANCELLATION OF ORDERS
- We reserve the right to cancel, at any time before delivery and for whatever reason, an Order that it has previously accepted. We may do this for example, but without limitation, where:
- an event beyond our control, such as storm, fire, flood or failure of computer systems, means that we are unable to supply the Products within a reasonable time;
- Products ordered were subject to an error on the website, for example, in relation to a description, price or image, which was not discovered prior to the Order being accepted;
- you ask us to cancel your Order.
- Where we cancel your Order after acceptance it will send you an email notifying you of cancellation.
- In the event we or you are canceling your Order after payment has been processed, we will refund any money paid in respect of that Order, typically within 14 – 30 days.
- Except to the extent otherwise required by law or as expressly set out in these terms and conditions, we will not be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of cancellation of your Order, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise at all.
- We reserve the right to cancel, at any time before delivery and for whatever reason, an Order that it has previously accepted. We may do this for example, but without limitation, where:
- RIGHT TO CANCEL
- Under Croatia`s Consumers Rights Act and the EU’s Consumer Rights Directive, you have a cooling off period of 14 “working days” during which you are entitled to cancel your purchase if, for any reason, you decide you no longer want the item from the date the contract is concluded (i.e., the date we send our Order Confirmation email). We will respond to all requests within 5 working days.
- You can return your items within 30 days, and it must be returned as new and in its original packaging in a re-sellable condition, complete and as purchased, accompanied by a valid proof of purchase, and returned to us within 30 days of purchase. You will need to repackage the goods in the original packaging and send to Printful`s Return Facility. To initiate a return please simply contact us.
- DAMAGED PRODUCTS
- If you have received a damaged or defective product, please contact us within 14 days of delivery and attach pictures of the damaged item so that the damage can be checked.
- Please do not dispose of the item until you have heard back from us. No complaint can be considered unless clear proof can be given that the product(s) are faulty or damaged. We will respond to all complaints within 5 working days.
- Read our refund policy here.
- AVAILABILITY OF PRODUCTS
- You acknowledge and agree that, from time to time, certain Products may be out of stock or unavailable.
- We reserve the right to withdraw or suspend from sale any Products displayed on the website, either temporarily or permanently, at any time without notice to you. Except to the extent otherwise required by law, we will not be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of the unavailability of any Products at any time, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise at all.
- PASSING OF RISK AND TITLE
- The risk in the Product shall pass to you on delivery. The full legal, beneficial and equitable title to the Product shall remain vested in us (even though they have been delivered and risk has passed to you) until we give written notice to you to pass legal and beneficial ownership of the Product to you or, if earlier:
- payment in full, in cash or cleared funds, for all the Product has been received by us; and
- all other money payable by you to us or under the Contract or any other contract or order has been received by us.
- Our rights and remedies set forth herein are in addition to and shall not in any way prejudice, limit or restrict any of our other rights or remedies under the Contract or in law or equity. We shall be entitled to maintain an action against you for the price of the Product notwithstanding that legal, equitable and beneficial title to and property in the Product has not passed to you.
- The risk in the Product shall pass to you on delivery. The full legal, beneficial and equitable title to the Product shall remain vested in us (even though they have been delivered and risk has passed to you) until we give written notice to you to pass legal and beneficial ownership of the Product to you or, if earlier:
- SPECIAL OFFERS, DISCOUNTS AND PROMOTIONS
- We reserve the right to change, limit or terminate any special offers, discounts, and promotions at any time without notice.
- All special offers, discounts, and promotions are subject to availability and may require you to accept additional Terms and Conditions which are hereby expressly incorporated into this Agreement.
- GooseQue reserves the right to limit certain special offers, discounts, and promotions to one order per customer as defined by their email address and/or credit card address and/or delivery address.
- OUR RIGHT TO VARY THESE TERMS
- We reserve the right to revise these Terms at any time.
- Revisions will only be made when necessary to comply with a change in relevant laws or regulatory requirements, or to facilitate a change in business process or procedure.
- Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.
- Whenever we revise these Terms, we will keep you informed and give you notice of this by stating that these Terms have been amended and amending the relevant date at the top of this page.
- OUR LIABILITY TO YOU
- If we fail to comply with these Terms, we are responsible for the loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.
- We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
- We do not in any way exclude or limit our liability for:
- death or personal injury caused by our negligence;
- any breach of the terms to title and quiet possession;
- any breach of the terms to satisfactory quality, fitness for purpose and description; and
- defective products.
- We shall not be liable for any such loss whether or not any such loss or damage was foreseen, direct, foreseeable, known or otherwise. Our total aggregate liability arising out of or in connection with the performance or contemplated performance of the contract whether for negligence or breach of contract or for any cause whatsoever shall in no event exceed the price paid by you for the product giving rise to your claim.
- To the extent permitted by law, the period in which any claim arising out of or related to the contract must be brought is limited to one year from the date that such claim or cause of action is discovered or should have been discovered with the exercise of due diligence, and no claim may be brought after the expiry of this agreed limitation period.
- EVENTS OUTSIDE OUR CONTROL
- We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An “Event Outside Our Control” means any act or event beyond our reasonable control, included but not limited to, strikes, lock- outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
- If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
- we will contact, you as soon as reasonably possible to notify you; and
- our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control.
- Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
- COMMUNICATIONS BETWEEN US
- When we refer, in these Terms, to “in writing”, this will include email.
- If you wish to contact us in writing, or if any clause in these Terms requires you to give us notice in writing, you can send this to us by email. We will confirm receipt of this by contacting you in writing, normally by email.
- If we have to contact you or give you notice in writing, we will do so by email to the address you provide to us in your Order.
- Please note that any notice given by you to us, or by us to you, will be deemed received and properly served immediately when posted on our website, or 24 (twenty-four) hours after an email is sent.
- In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.
- PRIVACY
- For the purposes of applicable data protection legislation, we will process any personal data you have provided to us in accordance with our Privacy Policy. You agree that, if you have provided us with personal data relating to a third party:
- you have in place all necessary appropriate consents and
- that such third party has read our Privacy Policy.
- You agree to indemnify us in relation to all and any liabilities, penalties, fines, awards, or costs arising from your non-compliance with these requirements.
- For the purposes of applicable data protection legislation, we will process any personal data you have provided to us in accordance with our Privacy Policy. You agree that, if you have provided us with personal data relating to a third party:
-
- DISCLAIMERS
-
- CHARGEBACKS
- WARRANTY
- We warrant that the Product furnished hereunder shall, at the time of delivery, be free from defects in material and workmanship. You shall submit to us reasonable written details establishing a breach of the warranty set forth above. Unless agreed otherwise by us in writing, our liability for failure of any Product to comply with the foregoing shall be limited to replacing or repairing that Product found. We shall pay all reasonable return packaging and transportation costs of a valid claim. If requested by us, you shall promptly deliver back to us any Product which has been replaced.
- We shall not be liable for a breach of the warranty in any of the following circumstances:
- the Product has been modified, altered, used in its intended purpose or misuse or neglect;
- the Product has not been used in accordance with our instructions;
- normal wear and tear, wilful or accidental damage;
- the price for the Product, or any other Products or services supplied by us or our affiliates, has not been received in full.
- Minor deviations from specifications which do not affect performance of the Product shall not be deemed to constitute defects in materials or workmanship or a failure to comply with the specifications referred to.
- ACCURACY OF BILLING AND ACCOUNT INFORMATION
- We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
- You agree to provide current, complete, and accurate purchase and order information for all purchases made at our store.
- You agree to promptly update your Order information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
- OTHER IMPORTANT TERMS
- We may transfer our rights and obligations under a Contract to another organization, but this will not affect your rights or our obligations under these Terms. We will always notify you by posting on this webpage if this happens.
- You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
- This contract is between you and us. No other person shall have any rights to enforce any of its terms.
- Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
- If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
- No joint venture, partnership or agency or employment relationship has arisen by reason of these Terms.
- These Terms and any document expressly referred to in it constitutes the entire agreement between us regarding their subject matter, and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to that subject matter. You agree that you shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any document expressly referred to in it. You agree that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in these Terms or any document expressly referred to in it.
- Each of the conditions of these Terms operates separately. If any court or competent authority decides that any of them are unlawful or unenforceable, the remaining conditions will remain in full force and effect.
- These terms and conditions and the relationship between you and us shall be governed by and construed in accordance with the Law of Croatia, and you agree to submit to the exclusive jurisdiction of the courts of Zagreb.Payment Methods and Instructions
At GooseQue, we offer several secure and convenient payment options to make your shopping experience as smooth as possible. Currently, we accept the following payment methods:
- Visa
- MasterCard
- PayPal
- Google Pay (GPay)
- Apple Pay
- Visa Debit
- Select the products you wish to purchase and add them to your cart.
- Once you’re done shopping, click on “Proceed to Checkout” or “Payment.”
- Enter your shipping details and choose your preferred payment method.
- Complete your payment based on the selected option.
- Once the payment is processed, you will receive an order confirmation email with the details of your purchase.
Shipping Terms All products on GooseQue are produced on demand through our partner Printful, which means the product is not immediately available for delivery but will be shipped to your address once it is made. Please follow the shipping terms below:- Shipping Time: Shipping times may vary depending on the type of product and your location, but typically take between 5 to 14 business days.
- Shipping Cost: Shipping costs depend on the destination and the size of your order. The shipping cost will be shown at checkout before you complete your purchase.
- Shipping to Address: We will ship your order to the address provided at checkout. If you need to change the address after the order has been shipped, please contact us as soon as possible.
Order Process and Details- Product Selection: Browse through our product selection and choose what you would like to buy. On each product page, you can select the size, color, and other available options.
- Add to Cart: Click on “Add to Cart” for each item you wish to order.
- Cart Review: Once you’ve selected your products, review your cart by clicking on the cart icon in the top right corner. Here you can review and edit your order.
- Checkout: When you’re ready, click on “Proceed to Checkout.” Enter your shipping details and choose your payment method.
- Order Confirmation: After successfully completing the payment, you will receive an order confirmation email with all the details of your purchase. If you have any questions, feel free to contact us via our contact form or email.
- CONSUMER PROTECTION AND DISPUTE RESOLUTION
-
- Right to Unilateral Contract Termination – DOWNLOAD THE FORM
- Prices do not include VAT according to Article 90 of the VAT Act
- Filing a Complaint
-
- Notice on ARS and ODR
- 1. Centar za mirenje pri Hrvatskoj gospodarskoj komori, Zagreb, Rooseveltov trg 2;
- 2. Centar za mirenje pri Hrvatskom uredu za osiguranje, Zagreb, Martićeva 71/I;
- 3. Profi Test d.o.o., Centar za mirenje „Medijator“, Bjelovar, Petra Hektorovića 2;
- 4. Sud časti pri Hrvatskoj gospodarskoj komori, Zagreb, Rooseveltov trg 2;
- 5. Centar za mirenje pri Hrvatskoj udruzi za mirenje, Zagreb, Teslina 1/I;
- 6. Sud časti Hrvatske obrtničke komore, Zagreb, Ilica 49/II;
- 7. Centar za mirenje Hrvatske obrtničke komore, Zagreb, Ilica 49/II.
-
- FOR CROATIAN RESIDENTS
-
- Pravo na jednostrani raskid ugovora, PREUZMI OBRAZAC
- Cijene ne uključuju pdv po članku 90. zakona o PDV-u
- Podnošenje prigovora
-
- Obavijest o ARS i ODR
- 1. Centar za mirenje pri Hrvatskoj gospodarskoj komori, Zagreb, Rooseveltov trg 2;
- 2. Centar za mirenje pri Hrvatskom uredu za osiguranje, Zagreb, Martićeva 71/I;
- 3. Profi Test d.o.o., Centar za mirenje „Medijator“, Bjelovar, Petra Hektorovića 2;
- 4. Sud časti pri Hrvatskoj gospodarskoj komori, Zagreb, Rooseveltov trg 2;
- 5. Centar za mirenje pri Hrvatskoj udruzi za mirenje, Zagreb, Teslina 1/I;
- 6. Sud časti Hrvatske obrtničke komore, Zagreb, Ilica 49/II;
- 7. Centar za mirenje Hrvatske obrtničke komore, Zagreb, Ilica 49/II.
-