Delivery & Refund

My order should be here by now, but I still don’t have it. What should I do?

 Before getting in touch with us, please help us out by doing the following:

• Check your shipping confirmation email for any mistakes in the delivery address
• Ask your local post office if they have your package
• Stop by your neighbors in case the courier left the package with them If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at contact@gooseque.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

How do I track my order?

 You can track your order status here.

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at contact@gooseque.com or use our contact form.

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at contact@gooseque.com within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Returns

• What’s your return policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at contact@gooseque.com or use our contact form.

• Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at contact@gooseque.com with photos of wrong/damaged items and we’ll sort that out for you.

Eligibility for Refunds

We want you to love what you ordered, so we offer refunds for the following situations:

• Damaged or Defective Items: If you receive an item that is damaged or defective, we will issue a full refund or send you a replacement. You must contact us within 7 days of receiving the product.

To be eligible for a refund or replacement, you must provide:

• Photos of the damaged or defective item

• A description of the issue

• Your order number

• Missing Items: If any item in your order is missing, we will send you a replacement or issue a refund.

Damaged or Defective Items

We understand that accidents can happen during production or shipping. If your item arrives damaged or defective, we will replace it for you at no additional cost.

What is considered a damaged or defective item?

• Printing defects: If the print is blurry, misaligned, or incomplete, or if there are noticeable errors in the design.
• Physical damage: Items with visible rips, tears, stains, or other physical damage that occurred during production or shipping.
• Sizing mistakes: If you receive a product that is the wrong size or style than what you ordered due to a fulfillment error.
• Shipping damage: Items that are damaged in transit, including noticeable dents, bends, or crushed packaging.

Non-Refundable and Non-Returnable Items

Please note that due to the nature of our print-on-demand service, the following items are not eligible for refunds, returns, or exchanges:

• Changed Mind or Wrong Size: We cannot accept returns for items that are simply the wrong size, color, or design unless they are damaged or defective. We recommend checking size charts carefully before ordering.

• Can I exchange an item for a different size/color?

At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at contact@gooseque.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!